Terms & Conditions

Thank you for booking with Palma Ice Bar. Please arrive 20 minutes prior to your session start time stated on your confirmation. If you are booking a Romantic Pack, Hen, Stag or group booking we ask you to arrive 30 minutes prior to enjoy your pre Ice Bar drinks and canapés.

• Over 18s only if drinking alcohol (You may be asked for ID)
• 25 person capacity per session in the Ice Bar
• Visits are restricted to 30 minutes in the Ice Bar
• Gloves must be worn in the ice bar at all times – glasses are made of ice. If you do not have gloves with you, you can purchase gloves for €1per pair
• Capes are provided but warm clothing is advised
• Sensible footwear should be worn, for example no open toe shoes.
• Wheel chair users should contact us prior to booking
• You can view our drinks menu by visiting www.palmaicebar.com
• Palma Ice Bar tickets have no cash value and can only be used in the Ice Bar
• Each Palma Ice Bar tour ticket, or Palma Ice Bar package ticket entitles you to a choice of drinks as below:

Standard Palma Ice Bar tour ticket – 1 alcoholic shot (served in an ice glass). Either a beer or cocktail.

Family Palma Ice Bar tour ticket – Adults receive 1 alcoholic shot (served in an ice glass). Either a beer or cocktail. Children receive any soft drink or Mocktail.

Romantic Palma Ice Bar tour ticket – 1 bottle of Cava on arrival, selection of canapés & chocolates, 1 alcoholic shot each and a souvenir photo.

Hen Party Palma Ice Bar package – Cava on arrival (Minimum 10 guests) and selection of canapés.

1 alcoholic shot each (served in an ice glass) 1 cocktail or beer each. 1 x souvenir photo.

Stag party Palma Ice Bar package – Beer bucket on arrival, selection of canapés. 1 alcoholic shot each (served in an ice glass). 1 cocktail each or beer. 1 x souvenir photo.

Bookings, cancellations policy
We require a minimum of 48 hrs notice to allow for a transfer of a Palma Ice Bar tour ticket. For corporate and group bookings a minimum of 10 days is required. No transfer will be given within outside these time scales. No refunds will be given for any non-attendance or late attendance where you have missed your allocated tour time. It is completely at the manager’s discretion if late attendees can move onto the next available space.
Gift vouchers
€20 Palma Ice Bar vouchers are available. Vouchers have no cash value and can only be redeemed at Palma Ice Bar, before the expiry date clearly marked on the ticket. No change will be given; any leftover value will be awarded as “drink credits”, which must be used on the day of your visit. Gift voucher purchasers cannot book their tour time via the Palma Ice Bar booking system and may only arrive as a walk in customer. We cannot guarantee availability at the time you arrive but we will endeavour to accommodate your tour as soon as we can. Multiple vouchers can be used to purchase Palma Ice Bar package offers and any shortfalls can be made up with card or cash payment at the venue.

During the course of your tour we may take photographs for use on our website, social media profiles or in other promotional material. By entering the venue you are agreeing to have your image taken, recorded, stored and reproduced. We endeavour to ask before we take anyone’s photo but if our photographer takes a picture of you which you do not want recorded, stored or reproduced for advertising purposes, please see the photographer during your session. This will ensure that your picture is deleted from the camera and will not be used in promotional materials.
Your images will be available free of charge via our Facebook page within a few days of your session, please remember to tag your location when you share them. Professional photos are available for purchase.
By making a booking you are agreeing to our terms and conditions which are detailed above.

Private events can be quoted for on application. Please email or contact us by telephone. Minimum numbers required.

Please visit our web site for our frequently asked questions.

Thursday - Sunday (4pm to 12am)

  • Carrer de la Boteria, 14 Illes Balears, Palma de Mallorca 07012

  • 971129990
  • info@palmaicebar.com
  • Copyright © Palma Ice Bar. All rights reserved.